Delete your account

You can close your Water Tanker Booking account yourself, at any time, without asking anybody.

In the app

Open the app and sign in.
Go to Account.
Scroll to the bottom and tap Delete my account.
Enter your password to confirm.

It happens immediately. You are signed out and cannot sign in again with that account.

By email

If you can no longer sign in, write to muzaffar.tirmizi@gmail.com from the email address on the account, or with the mobile number you signed up with. Deletion is done within seven days.

What is removed from the app

Your password — the account can never be signed into again
Your name, email address and mobile number on your account
Your saved addresses, including any map pin
Notification settings for your phone
The record of calls you placed through the app
Any comment you left on a rating
Your name and address as copied onto past orders

Your email address and mobile number are released, so you can sign up again with them later if you wish.

What is kept, and why

A copy of your name, email address, mobile number, saved addresses and the details on your past orders is kept in a closed record for two years after deletion, and then erased. It is not shown in the app and is not shared with tanker businesses or anyone else. Only our support team can see it, and only to settle disputes about past deliveries, prevent fraud and misuse, and keep proper business records.

The delivery records themselves remain, with nothing on them identifying you — they read as a deleted account. A delivery is a transaction between you and a tanker business, and that business needs its own record of what it delivered and what it owes in platform fees. Star ratings stay for the same reason, without your comment or your name.

If something is unfinished

Deletion is refused, with the reason shown, while a delivery is still in progress — somebody is waiting at the other end of it. Finish or cancel it first. For a tanker business, deletion is also refused while platform fees are outstanding.